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Next Generation Travel Record Platform

Next Generation Travel Record Platform

Overview

The client is a leading travel management company operating in over 15 countries with a key focus on corporate business travel. They deliver comprehensive insights and services with respect to the corporate travel of their customers’ employees.

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Next Generation Travel Record Platform

Overview

The client is a leading travel management company operating in over 100 countries with a key focus on corporate business travel. They deliver comprehensive insights and services with respect to the corporate travel of their customers’ employees.

Background

The client’s travel record system interfaced with various Global Distribution Systems (GDS) to access passenger trip details. This data, once received from the GDS, could be stored in the client’s travel record system for a very short time. Every new request for data access from the GDS is chargeable per request, and hence, accrued a large cost, considering the volume of transactions our client processed each day. Moreover, the existing travel record system had technical limitations and wasn’t able to store comprehensive trip data. The client was also not able to share this data with their corporate customers, who would want to analyze their employee travel spends over long periods across geos.

Scope

New Product

Industries

Travel and Tourism

Services

Technology Consulting

Technologies

Highlights Of The Solution

01

Partnered with the client to conceptualize and architect a high-availability solution, leveraging open source and multiple new technologies

02

Micro-services-based architecture to leverage flexibility, auto scaling and containerization

03

NoSQL-based database design to allow faster reads/writes

04

Performant, scalable, fault tolerant, stable and Cloud-ready architecture
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Highlights Of The Solution

01

Partnered with the client to conceptualize and architect a high-availability solution, leveraging open source and multiple new technologies

02

Micro-services-based architecture to leverage flexibility, auto scaling and containerization

03

NoSQL-based database design to allow faster reads/writes

04

Performant, scalable, fault tolerant, stable and Cloud-ready architecture
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Benefits

01

Partnered with the client to conceptualize and architect a high-availability solution, leveraging open source and multiple new technologies

02

Micro-services-based architecture to leverage flexibility, auto scaling and containerization

03

Further analysis suggested an opportunity to segment policy allowance by either job hierarchy or travel frequency to maintain savings with an even smaller impact to experience, which is common practice in APAC Region.

04

The same shift scenario projected a 7% cost savings on total APAC spend. Showing clear benefit from a financial perspective.

Results

01

The travel journey is far more intensive than flight time alone. A typical flight between 4-6 hours has an average end-to-end trip time of 9.5 hours, which is important to evaluate.

02

A shift from business to economy/ premium economy-maintained scores averaging 7-out-of-10 or higher on our travel experience index. Ensuring a continued positive travel experience.

03

The same shift scenario projected a 7% cost savings on total APAC spend. Showing clear benefit from a financial perspective.

04

Further analysis suggested an opportunity to segment policy allowance by either job hierarchy or travel frequency to maintain savings with an even smaller impact to experience, which is common practice in APAC Region.

Challenges

Thus, a new travel platform was required to integrate data from all GDS, normalize it and store it for a defined duration. This would then become a repository of trip records across all regions close to real time. This single source of truth would then feed data into all products and services of the client, giving the travel counselors a clear picture of traveler data across channels/geos/GDS.
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Challenge

Thus, a new travel platform was required to integrate data from all GDS, normalize it and store it for a defined duration. This would then become a repository of trip records across all regions close to real time. This single source of truth would then feed data into all products and services of the client, giving the travel counselors a clear picture of traveler data across channels/geos/GDS.
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Solution

A modern and scalable architecture for the new travel record platform was defined according to the future needs of the client. The application is highly scalable and available for the growing volume of transactions, allowing for highly configurable business rules. This platform became one of the key elements of core infrastructure that feeds information into all booking channels (mobile, online, travel counselor point of sale), products and services. This allowed our client to realize the vision of delivering consistent service across this multi-channel platform, wherever their customers are, and whatever method they choose to engage with their products/services.