Technology Overhaul For A Global Talent Consultancy

Overview

The client is a Global SaaS provider of employee pensions, benefits and rewards. In this time, we have undertaken extensive customer, end user and market research to support a complete overhaul of the architecture and user interface of their SaaS platform. This helped transform the business from a consultancy provider into an award-winning, full service technology-led company.

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Group 607

Technology Overhaul For A Global Talent Consultancy

Overview

The client is a Global SaaS provider of employee pensions, benefits and rewards. In this time, we have undertaken extensive customer, end user and market research to support a complete overhaul of the architecture and user interface of their SaaS platform. This helped transform the business from a consultancy provider into an award-winning, full service technology-led company.

Business Need

Most recently, we were engaged to produce a platform agnostic, UI design system which enabled white labelling by their customers. We engaged their customers in the process to support the redesign. We also designed a demo of the new customer experience to support sales enablement and ultimately their acquisition at the beginning of 2017.

Scope

New Product

Industries

Talent Management

Services

UI Engineering

Technologies

Services Provided

01

Stakeholder Engagement

02

Business Analysis, Competitor and Best of Breed Review

03

Market & Customer Analysis

04

User Research & Persona Creation

05

Platform Review, Content & Features Audit

06

IA & Taskflow Redesign, Prototyping, Usability Testing

07

UI Design, UI System Design

08

Design and Build of Sales Demo
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Services Provided

01

Stakeholder Engagement

02

Business Analysis, Competitor and Best of Breed Review

03

Market & Customer Analysis

04

User Research & Persona Creation

05

Platform Review, Content & Features Audit

06

IA & Taskflow Redesign, Prototyping, Usability Testing

07

UI Design, UI System Design

08

Design and Build of Sales Demo
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Benefits

01

Redefined business as a leading SaaS provider and No.1 global employee benefits platform

02

Enhanced competitive advantage to support growth into new territories

03

Platform use increased by 20% among targeted employees

04

5% increase in pension take-up over a 2 week period

05

57% overall improvement to benefit completion

06

Significant decrease in calls to Support Centre and associated costs

07

Improved operations, reduced time on BAU activity, creating time to innovate
20943821 [Converted]

Results

01

Redefined business as a leading SaaS provider and No.1 global employee benefits platform

02

Enhanced competitive advantage to support growth into new territories

03

Platform use increased by 20% among targeted employees

04

5% increase in pension take-up over a 2 week period

05

57% overall improvement to benefit completion

07

Improved operations, reduced time on BAU activity, creating time to innovate

06

Significant decrease in calls to Support Centre and associated costs

Have A Query?

Do you need a detailed consultation or feasibility study for this topic? Or it maybe you just want to exchange views and thoughts on this topic. Do get in touch with us and we would be glad to share a cup of coffee together and discuss this topic together.

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Have A Query?

Do you need a detailed consultation or feasibility study for this topic? Or it maybe you just want to exchange views and thoughts on this topic. Do get in touch with us and we would be glad to share a cup of coffee together and discuss this topic together.

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